实施原则

　　(1)shixingdiquzongjingxiaohejinyangqiyekehufuwuzhongxinliangjishouhoufuwutixi。

　　(2)jinyangqiyegequyuyingxiaozhongxinfuzesuoyoushouhoufuwuzerenjiqichuburending。

　　(3)jinyangqiyekehufuwuzhongxinweisuoyoutousudezuizhongcaijuefang，bingduitousushijianzuochuchuli。

质保卡及质量反馈表

　　(1)jinyangqiyezhibaokajizhiliangfankuibiaoyoujinyangqiyetongyizhizuo、fafang、cundang、guanli。

　　(2)fafangzhibaokajifankuibiaoshixudengjibianhao。gejidailishangjifenxiaoshangzaiwanchengyukehudexiaoshouxingweishi，yingtongshizhudongxiangyonghushuominggaikadegongnengjiyouguanshixiangbingqingyonghutianxie;yonghuyinzishenyuanyinweitianxiezhiliangfankuibiaoerweidezhibaokade，jinyangshiweizidongfangqizhibaojiweixiuquanli。

　　(3)dangkehuzaizhibaoqineifaxianchanpinzhiliangwenti，kepingzhibaokahexiaoshoupingzheng，yaoqiulvxingshouhoufuwuchengnuo(xiangjianzhibaokajizhizuobiao)。

处理程序

　　(1)kehugenjushiyongguochengzhongsuochuxiandebuliangzhuangkuang，anzhaosuohuodedezhibaokadadianhuaxiangzongdailihuojinyangqiyekehufuwuzhongxintousu。

　　(2)gejishoulizhejiedaotousuhou，tianxie“kehutousushoulibiao”，bingxunsupairendaodaxianchangzuochuchuburendingjiquedingzerenfang，bingyingxunsutuoshanchuli。ruchuburendingqueshuzhiliangwenti，youjinyangqiyekehufuwuzhongxinpairentuoshanchuli，tianxie“tousuchulidengjibiao”bingbaokehufuwuzhongxincundangbeian。

　　(3)jingrendingshushiyongbudang、yunshuposundengfeichanpinzhiliangyuanyin，yingquerenzerenfang，rushugongsizeren，youjinyangqiyekehufuwuzhongxinfuzexiugai、genghuan、peichangdenggongzuo，bingbaokehufuwuzhongxincundangbeian;rushugejidailishanghuofenxiaoshangzeren，gongsijiangxiezhubingducuzerenfangchengdanzerenbingzuoxiangyingchuli。

　　(4)gezhongxinjiedaokehutousuhou，yingzaisuihou24xiaoshizhinei，waibu48xiaoshizhineidaodaxianchang，jinxingzerenquerenhexiangyingchuli。chulikehutoususuochanshengdejiaotong、zhusudengfeiyong，anzhaozerensuoshufanglaichengdan。

　　(5)锦阳企业客户服务中心应定期整理客户投诉档案，情况重大或有代表性的案例应呈报公司总经理和各相应部门。